Go back to all case-studies

Automation of the order handling process at one of the leaders in the global medical technology

About the company

Our client is one of the leading companies in the global medical technology market, which together create a healthier world by supporting medical discoveries, diagnostics and healthcare. It is a leader in patient and healthcare worker safety as well as technology for medical research and clinical laboratories. The company offers innovative solutions that help with medical and genomic studies, improve and accelerate the diagnosis of infectious diseases and tumours, improve treatment management, prevent the spreading of infections, provide equipment used to conduct surgical and emergency procedures and facilitate the treatment of diabetes.

Situation before the implementation

In order to automate the ordering process, which was critical to the client, the company was looking for a reliable solution to accelerate the entering of data from the order documents received from its customers. Until now, the process on the client's side was fully manual, which was associated with a long time of order processing (from the receipt of the document to its processing by employees, a lot of time passed, which resulted in delays in order fulfillment).

Another aspect important to the client was the elimination of the risk of errors when the data was being copied manually into the SAP system.

The implementation of the platform concerned five South American countries: Brazil, Chile, Argentina, Peru and Colombia.

Solution

After a thorough analysis of the client’s needs, we proposed the ABBYY Content IQ system, i.e. the ABBYY FlexiCapture Distributed platform capable of processing 300,000 document pages per year. Thanks to the intelligent data search technology used on documents, the system automatically processes order documents from over 60 customers from the following South American countries: Brazil, Chile, Argentina, Peru and Colombia. The platform can process paper documents as well as documents sent to the client in electronic form. Flexible layouts can be used for intelligent identification of data in the documents to enable the system to automatically acquire the key data indicated by the client. These include, amongst others, particulars of the customers, names and quantities of ordered products, currency, amount, order number or prices, and dates of delivery. By automating the ordering process, the personnel of the client have eliminated the need for time-consuming and tedious copying of data from the documents.

Benefits

automating the processing of orders received by the client by combining an OCR platform with RPA tools

shortening the time required to enter data from order documents (previously the data was entered manually) several-fold

eliminating errors during manual entering of data from the documents by personnel

significant increase in the work efficiency of personnel working in the ordering department

reducing processing costs

ensuring the completeness of data

automatic comparison (validation) of data with external customer databases so that most of the process is automated

no lost documents

improved satisfaction of the personnel, who no longer focus on the tedious rewriting of data into the system, but only on the verification of several bits of data ambiguously identified by the system